You will be treated as an individual and will be shown courtesy and respect at all times. You have the right to be treated confidentially
Respect for religious and cultural beliefs will be honoured
Normally we will answer the telephone promptly and courteously
You have a right to information about your own health (illness and treatment, possible side effects, prevention of recurring illness etc). We will offer medical advice and information for promotion of good health.
You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
If you wish to speak to the doctor or nurse your details will be taken and a clinician will phone you back later. If the matter is urgent the duty doctor will speak to you as soon as possible. However, if we have no capacity or availability we may ask you to contact 111 for assistance.
We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
If your doctor believes that you need a second opinion, then they will arrange this.
You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Patients are offered the choice as to where they wish to be referred. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.
If you are 75 years or older, you will normally be offered an annual health check.
Patients' responsibilities
We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.
You are responsible for your own health and that of your children. Please take the advice given to you at the practice.
Let us know immediately if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery before 10.30am for a home visit during the day.
Please ask for a night visit only if it is truly necessary.
If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
