Making a complaint

We constantly strive to give patients the best possible care and attention. We regularly review our service and have case discussions.

The practice operates within the standard NHS guidelines for handling complaints, which can hopefully be resolved at local level. Complaints should be addressed to the practice manager, who is responsible for operating the practice complaints procedure.

Patients Advice and Liaison Service

Should you need advice, please contact the Patients Advice and Liaison Service (PALS) who will provide you with free advice and support (0800 389 6819).

Confidentiality

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person.

Hardwicke House Surgery

Stour Street, Sudbury, Suffolk CO10 2AY
01787 370011

Meadow Lane Surgery

22 Meadow Lane, Sudbury, Suffolk CO10 2TD
01787 310000

Church Square Surgery

Church Square, Bures, Sudbury CO8 5BS
01787 227529

Stonehall Surgery

Nethergate Street, Clare, Sudbury CO10 8NP
01787 278999

The Cornard Surgery

67 Pot Kiln Road, Gt. Cornard, Sudbury CO10 0DH
01787 880337