Covid - 19 Contingency - Surgery Closures, Contacting Us and Dispensary Services (update 22/6/20)
We have invoked our contingency plan to ensure we can manage demand safely and protect the welfare of our staff and our patients in relation to the ongoing Covid - 19 issues. For information please note the following.
Our Clare and Meadow Lane surgeries remain closed and will do so until further notice.
Repeat prescriptions for our Clare patients
Please email repeat prescription requests using wsccg.hwhdispensary@nhs.net or post these through the letterbox in Clare surgery as they are collected and processed daily. We continue to deliver prescriptions that would previously have been collected at our Clare surgery.
Contacting Us
Our telephones are very busy so please help us by using the on line contact service, this is available 24 hours a day and we will respond by the close of the following day or sooner. The link is below titled 'Contact your doctors online'. For any urgent needs please continue to telephone the surgery or 111, 999 in case of emergencies.
Contacting Dispensary
Please do not telephone unless there is an urgent issue with your medication, we are receiving a high volume of calls checking if prescriptions are ready, many of these have been requested ahead of their due date by external pharmacies. Please be assured all prescriptions are being prepared and dispensed at the relevant time but the team are working under a lot of pressure. If you have any questions then please use the online service below to contact dispensary or a GP about your medication or alternatively email at wsccg.hwhdispensary@nhs.net
Anti-body Testing
In line with national guidance, antibody testing (to see if you have had Coronavirus) will be rolled out in Suffolk and North East Essex in a safe and phased way. It has begun with NHS hospital staff. We will keep you updated as to when this test is available to different staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. This will help us to help you with all other urgent calls. We will make an announcement as soon as we can. Lois Wreathall, Deputy Director of Primary Care, NHS West Suffolk Clinical Commissioning Group
Hardwicke House Surgery Stour Street, Sudbury
Meadow Lane Surgery 22 Meadow Lane, Sudbury
Church Square Surgery Church Square, Bures
Stonehall Surgery Nethergate Street, Clare
Cornard Surgery 67 Pot Kiln Road, Gt. Cornard
SWITCHBOARD OPTIONS
When you call us, you will be offered 6 options by the switchboard:
