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CORONAVIRUS EMERGENCY

Covid - 19 Contingency - Surgery Closures, Contacting Us and Dispensary Services (update 14/8/20)

We have invoked our contingency plan to ensure we can manage demand safely and protect the welfare of our staff and our patients in relation to the ongoing Covid - 19 issues. For information please note the following.

Data Provision Notice

Appointments

Appointments are currently available on the day, we are only booking advance appointments via clinician instructions for procedures that require a further consultations.

Surgery Closures

Our Clare and Meadow Lane surgeries remain closed and will do so until further notice.

Repeat prescriptions for our Clare patients

Please email repeat prescription requests using wsccg.hwhdispensary@nhs.net or post these through the letterbox in Clare surgery as they are collected and processed daily. We continue to deliver prescriptions that would previously have been collected at our Clare surgery.

Contacting Us

Our telephones are very busy so please help us by using the on line contact service, this is available 24 hours a day and we will respond by the close of the following day or sooner. The link is below titled 'Contact your doctors online'. For any urgent needs please continue to telephone the surgery or 111, 999 in case of emergencies.

Contacting Dispensary

Please do not telephone unless there is an urgent issue with your medication, we are receiving a high volume of calls checking if prescriptions are ready, many of these have been requested ahead of their due date by external pharmacies. Please be assured all prescriptions are being prepared and dispensed at the relevant time but the team are working under a lot of pressure. If you have any questions then please use the online service below to contact dispensary or a GP about your medication or alternatively email at wsccg.hwhdispensary@nhs.net