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When you call us, you will be offered 6 options by the switchboard:
Check if you live in our catchment area, if you would like to register with us.
Please ring after 11am to book your flu appointment on 01787-310000, appointments available weekdays and Saturday mornings.
We are aware many patients are anxious about the change in guidance from July 19th, and whether they should be wearing a face mask or not.
We would like to commit to our continued efforts to safeguard our staff and patients and will be asking for the continued use of masks in all environments at the Practice, including the waiting room, reception, clinical spaces and administrative spaces.
May we thank you in advance for your co-operation over this matter.
Our telephones are very busy so please help us by using the on line contact service, this is available 24 hours a day and we will respond by the close of the following working day or sooner. The link is below titled 'Contact your doctors online'. For any urgent needs please continue to telephone the surgery or 111, 999 in case of emergencies.
Click here to tell Healthwatch your experience of digital and telephone contact with your Surgery
https://healthwatchsuffolk.co.uk/digitalhealthandcaresurvey/
Go here for the latest detailed information from the government and other organisations.
Our reception areas are open and you can collect your prescriptions from the dispensary hatches in Hardwicke House and/or Bures again. Please comply with social distancing, sanitising your hands and please wear a facemask (unless exempt) in our surgeries, thank you.
Most appointments are available on the day; we are mainly booking advance appointments via clinician instructions for procedures that require a further consultation. Please ask for a face-to-face appointment if you would prefer to see a GP or nurse in person.
Our Clare surgery remains closed and will do so until further notice.
Please email repeat prescription requests using wsccg.hwhdispensary@nhs.net or post these through the letterbox in Clare surgery as they are collected and processed daily. We continue to deliver prescriptions that would previously have been collected at our Clare surgery.
Please do not telephone unless there is an urgent issue with your medication. Please be assured all prescriptions are being prepared and dispensed at the relevant time. If you have any questions then please us the online service below to contact dispensary or a GP about your medication or alternatively email at wsccg.hwhdispensary@nhs.net
