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When you call us, you will be offered 6 options by the switchboard:
Check if you live in our catchment area, if you would like to register with us.
Go here for the latest detailed information from the government and other organisations.
We have invoked our contingency plan to ensure we can manage demand safely and protect the welfare of our staff and our patients in relation to the ongoing Covid - 19 issues. For information please note the following.
Appointments are currently available on the day, we are only booking advance appointments via clinician instructions for procedures that require a further consultations.
Our Clare and Meadow Lane surgeries remain closed and will do so until further notice.
Please email repeat prescription requests using wsccg.hwhdispensary@nhs.net or post these through the letterbox in Clare surgery as they are collected and processed daily. We continue to deliver prescriptions that would previously have been collected at our Clare surgery.
Please do not telephone unless there is an urgent issue with your medication, we are receiving a high volume of calls checking if prescriptions are ready, many of these have been requested ahead of their due date by external pharmacies. Please be assured all prescriptions are being prepared and dispensed at the relevant time but the team are working under a lot of pressure. If you have any questions then please use the online service below to contact dispensary or a GP about your medication or alternatively email at wsccg.hwhdispensary@nhs.net
We are preparing to deliver Covid Vaccinations, if you are in a priority group you will be called, starting the week commencing 11th January, please do not telephone the surgery as we will offer all eligible patients an appointment as soon as we can.
Please go here for information on eligibility and the order of priority.
Covid 2nd dose vaccinations: we expect patients to be called for their 2nd vaccinations at around 12 weeks. Please do not contact the surgery, we will call patients at the appropriate time.
Our telephones are very busy so please help us by using the on line contact service, this is available 24 hours a day and we will respond by the close of the following day or sooner. The link is below titled 'Contact your doctors online'. For any urgent needs please continue to telephone the surgery or 111, 999 in case of emergencies.
Please support your GP surgery by having your vaccination with us.
Click here to tell Healthwatch your experience of digital and telephone contact with your Surgery https://healthwatchsuffolk.co.uk/digitalhealthandcaresurvey/
