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When you call us, you will be offered 6 options by the switchboard:
Check if you live in our catchment area, if you would like to register with us.
Several staff are currently absent with Covid. We are doing everything possible to minimize disruption to patient services but, unfortunately, this will affect appointments. We are sorry for the unavoidable inconvenience.
Please telephone the hospital to check about your appointments:
West Suffolk Hospital - 01284 713713
Colchester General Hospital - 01206 747474
All GP practices including Hardwicke House Group Practice will still require anyone entering our buildings to wear a face covering as we must continue to protect our most vulnerable patients, who are at risk of serious illness, and to protect our staff so that NHS services can continue to be provided.
May we thank you in advance for your co-operation over this matter.
Our telephones are very busy so please help us by using the on line contact service, this is available 24 hours a day and we will respond by the close of the following working day or sooner. The link is below titled 'Contact your doctors online'. For any urgent needs please continue to telephone the surgery or 111, 999 in case of emergencies.
Go here for the latest detailed information from the government and other organisations.
Our reception areas are open and you can collect your prescriptions from the dispensary hatches in Hardwicke House and/or Bures again. Please comply with social distancing, sanitising your hands and please wear a facemask (unless exempt) in our surgeries, thank you.
Most appointments are available on the day; we are mainly booking advance appointments via clinician instructions for procedures that require a further consultation. Please ask for a face-to-face appointment if you would prefer to see a GP or nurse in person.
Our Clare surgery remains closed and will do so until further notice.
Please email repeat prescription requests using wsccg.hwhdispensary@nhs.net or post these through the letterbox in Clare surgery as they are collected and processed daily. We continue to deliver prescriptions that would previously have been collected at our Clare surgery.
Please do not telephone unless there is an urgent issue with your medication. Please be assured all prescriptions are being prepared and dispensed at the relevant time. If you have any questions then please us the online service below to contact dispensary or a GP about your medication or alternatively email at wsccg.hwhdispensary@nhs.net
