We try to offer you the best service we can at all times but we understand there may be occasions when you feel this has not happened.
We like to handle complaints ourselves since most arrive from misunderstandings. It is best for all concerned to put things right as quickly as possible. The way a complaint is dealt with depends on its nature.
If you have a compliment, concern or wish to make a complaint you can do this in a variety of ways:
In Person - if you feel comfortable discussing your complaint with a member of staff, please do. Each team also has a Team Leader/Manager who can also help resolve any issues.
However, if you would prefer to put your complaint in writing please address this to:
Practice Manager, Hardwicke House Group Practice, Stour Street, Sudbury CO10 2AY
or email firstname.lastname@example.org
If you have put your complaint in writing you will receive an acknowledgement within 10 working days which may be a full reply or a letter outlining how your complaint will be dealt with together with the timescales involved.
If you prefer not to raise your complaint with the practice directly, or are still dissatisfied following the investigation of your complaint, you can contact the Patient Advice and Liaison service at email@example.com who will then investigate your complaint. Alternatively, you can write to PALS at
Suffolk and North East Essex ICB
8 Russell Road
Ipswich, Suffolk IP1 2BX